Desktop Support Technician
Lake Charles, LA Lake Charles, LA Contract Contract $20 - $30 an hour $20 - $30 an hour 2 hours ago 2 hours ago 2 hours ago Job Role:
Desktop Support Technician Location:
Lake Charles, LA (Day 1 Onsite) Duration:
06
Months TECHNICAL/FUNCTIONAL SKILLS:
Required:
8
Years of Experience Troubleshoot, diagnose and resolve the tickets (Hard IMAC and break fix) that needs onsite intervention Coordinate with L2 remote support devices and Supplier's Service Desk teams for ticket resolution Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM Supplier Provide hands and feet support for audio and video conferencing devices in alignment with the operating model (onsite/dispatch) Plan, schedule and fulfill all IMAC requests according to defined processes, approvals from Customer Request, coordinate and facilitate visits when required for IMAC in alignment with the operating model (onsite/dispatch).
Update CMDB records during the IMAC process where appropriate to make sure that added/removed devices and spare parts are reflected properly in there.
Manage use of any manufacturer warranty, manufacturer technical support to limit repair cost and facilitate incident resolution Schedule supported device installation, Software and Hardware activity with End User at their convenience to minimize disruption Coordinate physical move of end user devices within same office Manage any end-user service requests (e.
g.
, desktop, mobile) which require local interaction at the supported sites.
Perform soft IMAC, Image loading where this cannot be executed remotely Inform customer end user on expected resolution time on for active Incidents Manage stock of spare parts, spare devices at Customer dedicated sites Keep device levels (pool), installation of pool devices with standard image, personalizing of exchange device, coordination of OEM according customer requirements Job Type:
Contract Salary:
$20.
00 - $30.
00 per hour Schedule:
8 hour shift Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
Desktop Support Technician Location:
Lake Charles, LA (Day 1 Onsite) Duration:
06
Months TECHNICAL/FUNCTIONAL SKILLS:
Required:
8
Years of Experience Troubleshoot, diagnose and resolve the tickets (Hard IMAC and break fix) that needs onsite intervention Coordinate with L2 remote support devices and Supplier's Service Desk teams for ticket resolution Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM Supplier Provide hands and feet support for audio and video conferencing devices in alignment with the operating model (onsite/dispatch) Plan, schedule and fulfill all IMAC requests according to defined processes, approvals from Customer Request, coordinate and facilitate visits when required for IMAC in alignment with the operating model (onsite/dispatch).
Update CMDB records during the IMAC process where appropriate to make sure that added/removed devices and spare parts are reflected properly in there.
Manage use of any manufacturer warranty, manufacturer technical support to limit repair cost and facilitate incident resolution Schedule supported device installation, Software and Hardware activity with End User at their convenience to minimize disruption Coordinate physical move of end user devices within same office Manage any end-user service requests (e.
g.
, desktop, mobile) which require local interaction at the supported sites.
Perform soft IMAC, Image loading where this cannot be executed remotely Inform customer end user on expected resolution time on for active Incidents Manage stock of spare parts, spare devices at Customer dedicated sites Keep device levels (pool), installation of pool devices with standard image, personalizing of exchange device, coordination of OEM according customer requirements Job Type:
Contract Salary:
$20.
00 - $30.
00 per hour Schedule:
8 hour shift Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
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