Service Manager

Company Name:
Heartland Automotive dba Jiffy Lube
Please go to http://www.jiffycareers.com to join our Talent Network and Apply!
Primary Purpose of Job
The Service Manager is responsible for delivering a GUEST FIRST experience, therefore delivering successful sales by becoming a Trusted Advisor. The Service Manager is 2nd in charge to the Store Manager in their absence. Additionally, the Service Manager is in charge of all aspects relating to delivering a great guest experience. It is a great opportunity to be a key player in the stores success. Working closely with the Store Manager, the Service Manager is responsible for driving store sales growth, managing employees to ensure that they provide Guest First care to all customers, and achieve operational success.
Key Responsibilities:
Working with the Store Manager to ensure an increase in revenue and guest counts by demonstrating and creating an excellent customer service experience.
Set the example as a leader and build team engagement by focusing on the development of teammates, providing on-going guidance, coaching and direction
Understands the necessary details for how each function of the business works together and can make or break the guest experience
Know how to build business during the day at the store and in the surrounding area and communities served
Manages inventory and product ordering that meets business needs
Responsible for scheduling that accurately reflects the business needs and variations
Takes initiative and works with the Store Manager to improve sales, daily profit performance, & controllable expenses
Using a Guest First mindset, ensure that customers have an exceptional experience by having all of their sales and service needs met to ultimately return and recommend Jiffy Lube
Leads team huddles and store meetings that set direction for achieving business goals
Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
Assist customers with their questions and needs, either in person or via telephone
Deliver quality service at all times
Carry out other duties and projects necessary for the position
Handles all customer complaints, unless off, then performs follow up
Develops all future and current CSA teammates
Position Requirements:
One to three years of retail management experience; Professional automotive experience is a plus
Must have exceptional oral and written communication skills to communicate across varied levels
Is a proven leader that possess the ability to inspire and motivate diverse groups of people
Has sound business sense and a comprehensive understanding of the retail industry
Can analyze, comprehend and recommend financial objectives that help increase sales and service results
Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times
Enjoys and is energized by a fast paced, flexible, high performance retail environment
Has a Guest First mindset and has demonstrated ability to deliver great guest service
Must have a valid drivers license
Must pass a pre-employment drug and criminal history background check
Equal opportunity and veteran friendly employer
Must be certified in all modules for Service Manager

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